Cancellation Policy

Refund Policy

BONO wallet is 100% safe and fully refundable.

The Credits equivalent of the cost of the ride would be deducted and kept on hold from the Passenger’s wallet once the ride is confirmed by both the vehicle owner and the passenger. In case of cancellation of the ride, the amount will be refunded in accordance with the Cancellation policy of GTPL.


Cancellation Fee

In the event that a Passenger cancels a ride on BONO Platform within a short notice (less than one hour) before the scheduled start time of the ride, passenger agrees to pay a “Cancellation Fee” of 10% of the ride fare.

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